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Premier and the D.G.C.O.S – protecting homeowners

The Double Glazing and Conservatory Ombudsman Scheme (DGCOS)

Premier Trade Frames fully supports and is committed to working with DGCOS and promoting the scheme to our installers for the future benefit of the industry.

DGCOS is the Ombudsman Scheme for the double glazing industry. This ensures every consumer using a DGCOS Accredited Installer receives extensive protection to include:

  1. Accredited Installers
  2. Ombudsman Protection
  3. Free Advice Line
  4. 10 Year Guarantee
  5. Deposit Protection*
  6. Insurance Backed Guarantee*

(*DGCOS insists every customer of every member receives the protection of these services through its Approved Supplier).

To protect homeowners further DGCOS provides free access to professional mediators, free independent inspectors and free arbitration to legally conclude any disputes between members and consumers. In addition the DGCOS Compensation Fund will honour any awards made by the Ombudsman that have not been complied with.

DGCOS is the ONLY scheme in the industry to give consumers this advanced level of protection and confidence. All our advice and services are completely free of charge to consumers.

DGCOS has the backing of the peoples’ consumer champion, Nick Ross. The former BBC Crimewatch and Watchdog presenter.

DGCOS seeks to recruit the very best in the conservatory and double-glazing installation industries.

Why Is DGCOS Unique?

  • It differentiates installers from companies which may have given the industry a bad name, caused negative stories in the media and undermined consumer confidence.
  • Unlike trade associations – which are sometimes little more than badges – DGCOS gives consumers genuine peace of mind because of the unprecedented safeguards it offers them.
  • DGCOS helps protect installers, as well as their customers, by substantially reducing the likelihood of litigation if things go wrong. Members have safeguards against aggressively litigious clients and, above all, with a powerful and independent Ombudsman who, if you are in the right, can adjudicate in your favour with the force of law.
  • DGCOS is an Ombudsman Scheme of a form that is strongly supported by consumer champions like Nick Ross, consumer agencies and advocates. Membership is a powerful tool in marketing your business.
  • DGCOS has a quality marketing strategy and excellent point of sale materials to help members secure orders at premium rates.

For further information about DGCOS please visit:

For further information on Premier Trade Frames call (029) 2088 1200

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